Return Policy



Product Return


Every effort is made to fill your orders swiftly and accurately. We understand the occasional need to return items to our facility or direct to the manufacturer for reasons of defective merchandise, ordering errors, freight damage or selection errors.

  • A Return Authorization (RA) must be obtained from your sales representative or our customer service department.
  • Product returned without a Return Authorization will not be credited.
  • All RA’s must be requested within five (5) days of product receipt and expire thirty days (30) from issuance.
  • Product must be received in our warehouse prior to the RA expiration date.
  • The RA and box count (1/3,2/3,3/3) must be included on each shipping label.
  • Do not write anything, including RA numbers or box counts, on manufacturer’s carton or packaging.
  • Products must be returned in the original manufacturer’s packaging with all its contents and original packaging material, free of any markings on the cartons.
  • Dealer is responsible for all freight and any fees associated with the return of special order items or drop ships direct from the manufacturer, to our facility or the manufacturer.
  • Any Netc shipping error must be reported within 5 days of receipt; call tags will be issued for their return.
  • A 15% Restocking fee will apply to all non-defective returns.
  • Invoiced freight will only be credited in the event of Netc error. Return freight for Netc error will be credited at UPS Ground rates.


Defective Products

  • Please follow the steps under Product Return, and note the following information pertinent to defective merchandise.
  • Defective merchandise will be tested. If no defect is found a 15% restocking fee will be charged.
  • All defective merchandise must be returned to us within six months of the Netc invoice date, no exceptions.
  • All cartridge returns must be accompanied with a letter describing the defect.
  • The end user is responsible for all freight charges.


Freight Damage

  • The end user is solely responsible for the carton count on truck shipments; any damage or shortage must be noted on the delivery receipt and a claim must be filed with the carrier.
  • Claims made post-delivery will not be honored.
  • Carrier must be notified of any damage to product or shipping cartons at point of receipt, and claim must be filed with the carrier.
  • ALL original cartons and packaging must be kept with the damaged product for carrier inspection.


Non-Returnable Items

  • Closeout items
  • Product damaged in transit
  • OEM cartons in poor condition that cannot be used for sale
  • Credit will not be issued for any of these items.


Manufacturer Returns

Many manufacturers service their own defective returns and offer end-user customer support services. Netc cannot accept, credit or replace defective products for any of the manufacturers listed below. You may contact the manufacturers directly for return and replacement advice on any of their defective products at the numbers listed below. We will do our utmost to assist you in proper resolution from these manufacturers. If you prefer, Netc will contact these manufacturers on your behalf.


All Products

(760) 305-5517

IBM Media

All Products

(888) IBM MEDIA*



All Products

(800) 328-9438*


All Products

(888) 446-6342

* Or the number contained in product packaging.

Carrier Contact Information

Federal Express